Shipping, Delivery & Returns

Delivery Times

Our goal is to ensure you receive your items as quickly as possible. Standard shipping times are typically 2-5 business days for domestic orders. Shipping times are estimated from the time your order leaves our warehouse.

 

Shipping Process

Once your order is placed, you will receive a confirmation email with your order summary. Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays). You will receive a shipping notification email that will confirm that your order has been shipped, along with a tracking number to monitor its progress.

 

Returns Policy

Return Process:

We want you to be fully satisfied with your purchase. If for any reason you are not happy with an item, you may return it within 30 days of receipt. For EU customers, you have the right to a 14-day cooling-off period where you can return your purchase without any reason, starting from the day you receive the goods. To initiate a return, please contact us at storesales@artportal.nl with your order number and the reason for the return. We will provide you with further instructions on how to proceed.

Conditions for Returns

- Items must be returned in their original condition and packaging.
- Return shipping costs are the responsibility of the customer, unless the item is being returned due to a defect or an error on our part.
- Refunds will be processed back to the original method of payment once the returned item is received and inspected.

Questions?

If you have any questions regarding your order, shipping, or returns, especially concerning the cooling-off period for EU regions, please feel free to contact us at storesales@artportal.nl. We are here to help and ensure your shopping experience is as smooth and pleasant as possible.